Hi Anon, Your order was placed on Friday, November 3rd. Adhering to our commitment to prompt service, we processed and shipped your order on the following business day, Tuesday, November 7th. A screenshot confirming this is available for your reference. The package was handed over to UPS the next morning, Wednesday, November 8th.
From this point, the delivery timing was in the hands of UPS. I share your frustration with the unexpected delay in delivery, as it took until November 17th to reach you locally. This delay is unusual and was beyond our control, but I understand how this impacts your experience with Rip City Clothing.
I also extended a maximum discount for your next purchase, hoping to demonstrate our dedication to customer satisfaction. Our goal at Rip City Clothing is to ensure every customer feels valued and cared for. I regret that this incident left a different impression.
Please know that there was no intention to deceive or inconvenience you at any stage of this process. We are using this experience to refine our systems and prevent such occurrences in the future.
Warm Regards,
RCCC
