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FAQ

Orders

Can I Change or Cancel An Existing Order?

> To cancel your entire order or specific items, simply view your order by signing in to My Account or access the Track Order page. If your order has not been processed through our shipping services, you will have the ability to select Cancel Items or Cancel Order.

> Customized jerseys may not be cancelled once the order has been processed. These items are personalized, including player names/numbers and cannot be returned, exchanged, or cancelled – regardless of shipping status.

What Payment Methods Do You Accept?

> We accept all types of major credit cards as well as PayPal and Apple Pay.

What Does It Mean If An Order Is Marked Preorder?

> Preorder means you can purchase some of our limited-edition items prior to their release date. These items typically ship within 2-weeks, but check the preorder item product page for details on the exact launch date. These limited-edition items have only a small number of units available and are typically not restocked. Payment will be processed at the time of preorder purchase.

> If your order contains other non-preorder items, those items will ship as normal. Preorder items are not available for expedited shipping. The return window for orders containing preorder items is 30 days from the shipment date of the last item in the order.

What If I Don't Receive My Order?

> First, check the status of your order by visiting the Track Order page or sign in to My Account. For possible shipping issues, please contact the carrier directly. Sometimes carrier tracking information updates prematurely, and your package could be delivered within 24 hours. If it’s still before your estimated delivery date, please hold tight, your package is on the way. If it’s after your estimated delivery date, please contact the carrier for more information.

What If There Is An Error In My Order?

> If there's something not quite right with your order drop us an email ASAP through our contact form and we'll work some magic to fix the issue.

Returns

What Is Your Return + Exchange Policy?

> We gladly accept all returns within 30 days of delivery date. The original form of payment will be refunded after your return has been processed. 

> All returned items must include the receipt and must be unwashed, unworn, scent-free, tags attached and in their original condition.

> If you do not have the receipt, we will provide you with store credit to use either online or in our stores.

> Original shipping costs are non-refundable.

> Only domestic returns accepted. All international sales are final.

How Do I Make A Return?

BY MAIL:
> Click here to access our returns portal. Be sure to have the order number and shipping zip code on hand. Follow instructions to complete your retun. Print the free shipping label created in the portal. Securely pack items and drop off package within 7 days to nearest carrier location

IN-STORE:
> Go to any of our Rip City Clothing stores with the returnable items and a sales associate will assist you. Be sure to bring the original receipt or order number/shipping zip code.

How Long Will It Take For My Return To Be Processed?

> Once we've received your package at our fulfillment warehouse, please allow up to 7 business days for your return to be processed. Refunds may take additional time depending on the payment method used. In-store returns will be immediately processed.

Shipping

What Are Your Shipping Costs?

> Shipping costs vary by package weight and average between $7 to $15 in the US. International costs vary depending on country and start at $15. Please note that all international orders are final sale, as we currently do not offer international returns.

> We primarily use UPS Ground to ship most of our orders. If your item weighs less than a pound, we use US Postal Service.

How Long Will It Take To Receive My Order?

> We fulfill and package orders ASAP and ship within 2 business days unless you ordered a jersey. Jerseys take a few additional days. Transit time is based on the shipping method you selected at checkout. Snowstorms or service outages may delay shipping and fulfillment schedules.

> For expedited shipping, place your order before 11 am PST in order to leave our warehouse the same day.

> PO Box addresses are only shipped using USPS Priority and are not eligible for Next Day shipping.

How Do I Track My Order?

> You will receive an order status link at checkout and via email. Click on the link to follow your package.

What Happens If My Order Goes Missing?

If you purchased our Blazers Green Shipping Defense with you order and your package arrives damaged, is stolen or doesn't arrive at all, we will replace your order for you. Simply chat with us to begin that process. Rip City Clothing Company is exempt of liability if you opt out of Blazers Green Shipping Defense.

Local Pick Up

Can I Pick Up My Online Order In Your Store?

> Yes, you can! Select the pick up option at checkout and you will receive a confirmation email when your order is ready.

Where & When Do I Pick Up My Order?

> Bring a copy or screenshot of your email invoice and a photo ID to our Rip City Clothing store located at:

Moda Center

1 N Center Ct St, Portland, OR 97227

> Orders are packed and ready for pick-up by the next business day. If you need your order sooner send us an email or hit us up in the chat window option and we'll see what we can do to expedite the pick-up time.

> Rip City Clothing Co at the Moda Center hours of operation:  

Tuesday - Saturday, 11am-4pm 

Sunday and Monday, Closed

Promotions

How Often Do You Have Sale Events?

> Select sale items are available throughout the year and can be found in the Markdowns section of our online menu.

> Special promotional sales events will be advertised on the site prior to the event, including holidays, off-season warehouse sale, and exclusive online deals.

Why Is My Discount Code Not Working?

> Unless otherwise noted, discount codes do not work on any sale merchandise and cannot be combined with any other promotion or discount.

> Most codes have expiration dates or can only be used once per customer. Please refer to the discount code email to read about any exclusions and expiration dates. Still having trouble? Email us!

What If I Recently Purchased An Item At Full Price That Is Now On Sale?

> We will honor the price difference if you contact us within 24 hours of your purchase. We are unable to honor any adjustments after 24 hours.

Gift Cards

How Can I Purchase A Rip City Clothing Gift Card?

> Physical Gift Cards can be used both in-store and online and are available for purchase at our store locations. Digital Gift Cards work only on our online shop and can be purchased by clicking here.

How Do I Check The Balance Of My Gift Card?

> For gift card balances please reach out to us via chat window or the Contact Us form.

> After using gift cards with a purchase, the remaining balance will be printed on the receipt.

Why Is My Gift Card Not Working?

> Common issues are:

- The card has a zero balance or insufficent funds for the transaction.

- You're attempting to use an online digital card in-store, which is not allowed.

- The card was not activated correctly.

> In all cases, please drop us a line and we'll figure it out!

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