Can I Change or Cancel An Existing Order?
- If your order has not been shipped, reach out to us via email, chat or phone to cancel your full order.
- Unfortunately, we are not able to edit any orders or add any items once it has been accepted by our system at this time. We can cancel the order for you, but you will need to place a new order with the correct item.
- Customized jerseys may not be cancelled once the order has been processed. These items are personalized, including player names/numbers and cannot be returned, exchanged, or cancelled – regardless of shipping status.
What Payment Methods Do You Accept?
We accept all types of major credit cards as Apple Pay.
What Does It Mean If An Order Is Marked Preorder?
- Preorder means you can purchase some of our limited-edition items prior to their release date. These items typically ship within 2-weeks, but check the preorder item product page for details on the exact launch date. These limited-edition items have only a small number of units available and are typically not restocked. Payment will be processed at the time of preorder purchase.
- If your order contains other non-preorder items, those items will wait to ship until the preorder item is ready. If you would like your non-preorder items to ship early please contact customer care at email@example.com. Preorder items are not available for expedited shipping. The return window for orders containing preorder items is 30 days from the shipment date of the last item in the order.
- If your order contains other non-preorder items, those items will ship as normal. Preorder items are not available for expedited shipping. The return window for orders containing preorder items is 30 days from the shipment date of the last item in the order.
What If I Don't Receive My Order?
First, check the status of your order by visiting the Track Order page or sign in to My Account. For possible shipping issues, please contact the carrier directly. Sometimes carrier tracking information updates prematurely, and your package could be delivered within 24 hours. If it’s still before your estimated delivery date, please hold tight, your package is on the way. If it’s after your estimated delivery date, please contact the carrier for more information.
What If There Is An Error In My Order?
If there's something not quite right with your order drop us an email ASAP through our contact form and we'll work some magic to fix the issue.
What Is Your Return + Exchange Policy?
- We happily accept domestic returns within 30 days of the delivery date, and 60 days for international orders. Once your return has been processed, a refund will be issued to the original form of payment.
- All returned items must be in their original condition: unwashed, unworn, scent-free, with tags attached, and accompanied by the receipt. In the absence of a receipt, store credit will be provided, which can be utilized either online or in our stores.
- Please note that the original shipping costs are non-refundable, and if you benefited from free shipping, this amount will be deducted from your refund. The buyer is responsible for return shipping costs, except in cases of order errors, where a return label will be provided upon contact.
- Although online exchanges are not available, items can be exchanged in-store by presenting the invoice. Regrettably, all sale items, gift cards, and custom orders are final and cannot be returned or exchanged.
- To initiate a return, please start the process by logging into your account or by reaching out to us through our contact form.
- Once your return has been approved you will receive an email with the return address & instructions.
How Do I Make A Return?
Log into your account to request a return authorization number. Print a label.
Go to any of our Rip City Clothing stores with the returnable items and a sales associate will assist you. Be sure to bring the original receipt or order number/shipping zip code.
How Long Will It Take For My Return To Be Processed?
Once we've received your package at our fulfillment warehouse, please allow up to 14 business days for your return to be processed. Refunds may take additional time depending on the payment method used. In-store returns will be immediately processed.
What Are Your Shipping Costs?
- Shipping costs vary by package weight and average between $8 to $15 in the US. International costs vary depending on country and start at $20.
- We primarily use UPS Ground to ship most of our domestic orders. If your item weighs less than a few ounces, we use US Postal Service. We use DHL to ship all international orders.
How Long Will It Take To Receive My Order?
> We fulfill and package orders ASAP and ship within 2-3 business days unless you ordered a jersey. Jerseys take an additional day as they are dressed in house, please allow 3-5 business days for jerseys to ship. Transit time is based on the shipping method you selected at checkout. Snowstorms or service outages may delay shipping and fulfillment schedules.
> For expedited shipping, place your order before 11am PST in order to leave our warehouse the next business day. Please note that Preorder, Custom items and jerseys are not applicable for expedited shipping.
> We do not offer overnight shipping.
> PO Box addresses are only shipped using USPS Priority and are not eligible for Next Day shipping.
How Do I Track My Order?
> You will receive an order status link at checkout and via email. Click on the link to follow your package.
What Happens If My Order Goes Missing?
If you purchased our Blazers Green Shipping Defense with you order and your package arrives damaged, is stolen or doesn't arrive at all, we will replace your order for you. Simply chat with us to begin that process. Rip City Clothing Company is exempt of liability if you opt out of Blazers Green Shipping Defense.
Can I Pick Up My Online Order In Your Store?
> Yes, you can! Select the pick up option at checkout and you will receive a confirmation email when your order is ready.
>Please wait for your confirmation email that your order is ready before arriving to pick up your order. An order confirmation is not a pickup confirmation, and our quoted pickup time is not a promised time.
Where & When Do I Pick Up My Order?
> Bring a copy or screenshot of your email invoice and a photo ID to our Rip City Clothing store located at:
1 N Center Ct St, Portland, OR 97227
> Orders are packed and ready for pick-up within 2-3 business days. Jerseys are dressed in house and take between 3-4 business days. If you need your order sooner send us an email or hit us up in the chat window option and we'll see what we can do to expedite the pick-up time.
> Rip City Clothing Co at the Moda Center hours of operation:
Tuesday - Saturday, 11am-4pm
Sunday and Monday, Closed
How Long Do I Have To Pick Up My Order?
You have a 30-day window from the time your purchase is marked 'Ready For Pickup', after which any unreturned items will be restocked and you will receive a non-expiring gift card for the full amount of your order via email.
What Happens If I Can't Pick Up My Order Within 30 Days?
If unable to pick up your order within 30 days, contact us with a new pick-up date. Otherwise, we'll issue a non-expiring gift card, excluding non-refundable custom jerseys. Failure to pick up or reschedule results in loss of payment for custom jerseys, which will be upcycled.
Where Can I Find Information About Sales & Promotions?
- Select sale items are available throughout the year and can be found in the Sale section of our online menu.
- Special promotional sales events will be advertised on the site prior to the event, including holidays, off-season warehouse sale, and exclusive online deals.
- Newsletter readers have access to secret sales and promotions throughout the year.
Why Is My Discount Code Not Working?
> Unless otherwise noted, discount codes do not work on any sale merchandise and cannot be combined with any other promotion or discount.
> Most codes have expiration dates or can only be used once per customer. Please refer to the discount code email to read about any exclusions and expiration dates. Still having trouble? Email us!
>If you feel there is an error with your discount code, reach out to us via chat and we will look into it!
What If I Recently Purchased An Item At Full Price That Is Now On Sale?
> We will honor the price difference if you contact us within 24 hours of your purchase. We are unable to honor any adjustments after 24 hours.
How Can I Purchase A Rip City Clothing Gift Card?
> Physical Gift Cards can only be used in-arena and are available for purchase at our store locations and online. Digital Gift Cards work only in our online shop and can be purchased online.
How Do I Check The Balance Of My Gift Card?
> For gift card balances please reach out to us via chat window or the Contact Us form.
> After using gift cards with a purchase, the remaining balance will be printed on the receipt.
Why Is My Gift Card Not Working?
> Common issues are:
- The card has a zero balance or insufficent funds for the transaction.
- You're attempting to use an online digital card in-store, which is not allowed.
- The card was not activated correctly.
> In all cases, please drop us a line and we'll figure it out!