Customer Service
We're Here To Help You
Reach out! We're happy to help you with any product questions, help styling, returns, exchanges, gift giving and more.
Our chat connects directly with someone in our warehouse.
Sizing
Look for the Find your size link located directly under the product options. If it is missing or you need help measuring please contact us.
Returns, Exchanges, Cancellations
What Is Your Returns Policy?
We do not accept returns on any customized jersey.
Can I Cancel Or Change My Order?
If you need to cancel your order please open our chat and select Manage your orders/Cancel an order and follow the instructions.
We cannot make changes to any orders. If you need to make a change, you will need to cancel your order and place a new one for the correct item.
We begin processing orders within 24 hours. If your order has already been processed you will have to make a return/exchange.
Shipping
How long will it take me to get my order?
We ship out orders within 2 to 3 business days. Due to carrier delays, please allow between 3 to 5 business days for your order to be delivered via our standard shipping method.
We use 100% recycled materials for all our packaging and it is all fully recyclable.
Where Is Your Store Based?
We're located inside the Moda Center in Portland, OR USA. We ship all our orders from our warehouse within the Moda Center. When you buy from us you are supporting the local Oregon workforce.
Who Pays Customs, Duties & Taxes
Shipping times vary by the shipping method you select but delivery can take up to 45 days.
All custom fees, taxes and duties are included with your shipment. There are no additional fees collected at the time of delivery.
If your package is returned to us for a bad address we cannot provide you a refund for any custom jerseys. If you would like us to attempt redelivery you will need to contact us to set up a payment for a new shipment.
We use DHL to ship our International Packages.