Portland Trail Blazers New Era Confident Knit
We're Here To Help You
Reach out! We're happy to help you with any product questions, help styling, returns, exchanges, gift giving and more.
Our chat connects directly with someone in our warehouse.
Look for the Find your size link located directly under the product options. If it is missing or you need help measuring please contact us.
Returns, Exchanges, Cancellations
What Is Your Returns Policy?
We hope you love what you ordered! But, in case you don't, we accept returns on all unworn items within 30 days of purchase.
We do not accept returns on all non-US international orders, gift cards, customized items or sale items.
We offer a no hassle returns process.
Open our chat and select Manage your orders/Return an order and follow the instructions.
There is a $6.99 restocking fee on returns. It is waived for all exchanges, if we were at fault or you drop it off at our retail location.
Can I Cancel Or Change My Order?
If you need to cancel your order please open our chat and select Manage your orders/Cancel an order and follow the instructions.
We cannot make changes to any orders. If you need to make a change, you will need to cancel your order and place a new one for the correct item.
We begin processing orders within 24 hours. If your order has already been processed you will have to make a return/exchange.
How long will it take me to get my order?
We ship out orders within 2 to 3 business days. Due to carrier delays, please allow between 3 to 5 business days for your order to be delivered via our standard shipping method.
We use 100% recycled materials for all our packaging and it is all fully recyclable.
Where Is Your Store Based?
We're located inside the Moda Center in Portland, OR USA. We ship all our orders from our warehouse within the Moda Center. When you buy from us you are supporting the local Oregon workforce.
Who Pays Customs, Duties & Taxes?
Shipping times vary by the shipping method you select but delivery can take up to 45 days.
Please be aware that you are reponsible for all custom fees and your country will collect additional fees at the time of delivery.
If your package is returned to us for failure to pay customs, duties and taxes we will deduct these fees along with shipping costs from your return as we are required to pay them on all returned packages.
We use UPSP to ship our International Packages.
We do not accept returns on international orders.